Customer Relation Management and responsibility

Intention

The company intends to operate business fairly, consider to highest customers satisfaction by determining that employees must give product information and service truly, and not conceal material information that may lead to misunderstanding which affect to customer decision to purchase.

Management guidelines

(1) Continuous building customer engagement by approach and respond customer needs efficient.

(2) Intend to deliver quality products and services for building good experience to customers.

(3) Customer Satisfaction Survey and bring the result to adjust and improve products and service annually.

(4) Improve online distribution channels to be easily accessible and more convenient.

Operating

1. Responsibilities toward customers

Pre-sales Service

The company adheres to fair marketing by providing customers the information relating to the products and services with reality and undistorted of important information that may lead to misunderstanding result in customer’s making decision.
Employees must give promptly advices for product using and risk probability from using together with preventive measures of possible danger to customers.

After-sales Service

Delivery and Installation Service for electrical product groups, electrical system, floor tiles, doors, windows, wood floorings, laminate-floorings, water tanks, water pumps, gutters, cookware, toilets, and painting, according to terms and conditions of the company as well as warranty after installation.
Product repair services for House Brand products shall repair following to stipulated terms and conditions. For products having Brand owners, the company will be the coordinator in order to deliver product to Brand owners along with following-up the product repair until completed.
The company has determined the policy for goods return after-sale within period time not exceeding 30 days from the date of purchasing.

2. Customer Satisfaction

The Company has specified the customers’ satisfaction survey process inclusive of customer comments handling process for taking the result to develop and improve products and services as well as continuous improving business operation process of the company and building customers’ satisfaction to always use the company’s services continuous.